Customer Service: b3lionline@gmail.com

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FAQ Beli Indo

Dear valued customers,

We’ve compiled a list of frequently asked questions (FAQ) to provide clarity on our online grocery shopping experience:

You can easily place an order by browsing our website or mobile app, adding items to your cart, and proceeding to checkout.

We offer a range of delivery options, including standard delivery and express delivery, with costs varying based on your location and chosen delivery slot.

Usually for Brisbane and Gold Coast, delivery time is 2 - 3 days.

We accept major credit cards, debit cards, and online payment platforms like PayPal for your convenience.

Yes, we accept returns for products with the packaging still intact. Please ensure the item is unused and in its original condition.

If you wish to return a product, please contact our customer support team within 7 days of receiving your order. They will guide you through the return process.

We may charge a return shipping fee for returns due to change of mind or incorrect orders. However, returns for defective or damaged items will be free of charge.

Once your order is confirmed, you’ll receive a tracking number via email, allowing you to monitor the status of your delivery.

Yes, we regularly offer discounts and promotions on selected items. Keep an eye on our website or subscribe to our newsletter for updates.

No, there is no minimum order.

You can reach our customer support team via email at b3lionline@gmail.com. We’re here to assist you with any inquiries or concerns.

We hope this FAQ provides clarity on our online grocery shopping experience. Should you have any further questions, please don’t hesitate to contact us.

Happy shopping!

Best regards,

Beli Indo

Pricing and Availability

Product Pricing: All prices listed on our website are in Australian dollar and exclusive of applicable taxes. Prices are subject to change without prior notice but will not affect orders already placed. Product Availability: We strive to ensure that all products displayed on our website are available. However, due to the nature of inventory management, some products may become unavailable after the order is placed. In such cases, we will notify the customer and offer a suitable substitute or a refund.

Order Acceptance

Right to Decline: We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in product or pricing information, or suspected fraud. Order Changes and Cancellations: Customers may request changes or cancellations to their orders within 2 hours after placing order. Requests can be made through our customer service contact details.

Address/Personal Information

Accurate Information: Customers are responsible for providing accurate billing and contact information. Inaccurate or incomplete information may result in delays or inability to process the order.

Errors and Discrepancies

Pricing Errors: In the event of a pricing error, we will notify the customer and offer the option to proceed with the correct price or cancel the order with a full refund. Order Discrepancies: If there is a discrepancy between the ordered and delivered products, customers should contact customer service within 24 hours of delivery to resolve the issue.

Delivery Areas and Restrictions

Service Areas: We deliver to Australia Region as specified on our website. Customers can check the availability of delivery to their location by entering their postal code during checkout. Restrictions: Deliveries may be restricted to certain areas within the service region due to logistical constraints or legal restrictions. Customers will be notified if their area is not serviceable.

Missed or Delayed Deliveries

Missed Deliveries: If a delivery attempt is unsuccessful due to customer unavailability or incorrect address information provided by the customer, additional attempts may be made or the order may be returned to our facility. Customers may be charged for re-delivery. Delayed Deliveries: We strive to adhere to scheduled delivery times but cannot guarantee exact delivery times due to factors such as traffic conditions, weather, or other unforeseen circumstances. We will notify customers of significant delays and provide updates on the new delivery schedule.

Receipt of Goods

Inspection Upon Delivery: Customers are advised to inspect all items upon delivery and report any issues (e.g., damaged items, missing products) to our customer service team within 24 hours. Claims submitted after this period may not be eligible for compensation.

Force Majeure

Events Beyond Control: We are not liable for delays or failure to perform our obligations under these terms due to events beyond our reasonable control, including but not limited to natural disasters, acts of government, or transportation disruptions.

Representation of Products

Product Images: Images of products displayed on our website are for illustrative purposes only. Actual products may vary in appearance, packaging, or ingredients due to manufacturer updates, seasonal changes, or other factors. Description Accuracy: While we strive to provide accurate product descriptions, including ingredients, nutritional information, and usage instructions, discrepancies may occur. Customers are encouraged to review product labels and information provided by manufacturers before purchase.

Product Availability

Stock Availability: Product availability is subject to change without prior notice. We do not guarantee the availability of all products displayed on our website. Substitutions: In cases where a specific product is unavailable, we may offer a suitable substitute of equal or greater value, unless otherwise instructed by the customer during checkout.

Product Shelf Life and Expiry Dates

Expiry Dates: Expiry dates are prominently displayed on applicable products. Customers are advised to check these dates upon receipt of their order and consume products within recommended timelines for optimal freshness and safety. Handling and Storage: Customers are responsible for proper storage of perishable items upon receipt. Instructions for storage and handling may be provided with specific product categories (e.g., refrigeration requirements).

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